Terms of Service
• Opening Statement & Refund Policy
Collectors Castle, a trading name of Snatched Labs Ltd, is a digital product provided in the form of a private Discord server - A free Discord account is required for this. Please note by creating a Discord account you are also agreeing to follow their terms and Community Guidelines.
Upon purchasing a the 'Full Access' product for Collectors Castle, you are provided with a license key which you will use to activate your account in order to gain access to the Discord server.. Please make sure you activate your membership on the correct account as we cannot be liable for accidentally activations.
Every 30 days from your purchase date (Not your activation date) you will be billed automatically for another month of membership unless you cancel your subscription prior to the renewal date. You can cancel your subscription at any time via either the Portal Dashboard or the backup User Dashboard powered by Whop - https://whop.com/hub. This must be done before your payment date otherwise you will be billed for another month.
Collectors Castle cannot be liable for human error and will not issue refunds for any subscriptions not cancelled prior to the renewal date. On your renewal date you will automatically be charged to the stored payment method on your account, you can change (or remove) this at any time, again via either the Portal Dashboard or backup User Dashboard. If your payment fails for any reason we will automatically retry the payment within 24 hours, during this process your access to the Collectors Castle service(s) will be paused (ie your server roles revoked) until the payment is made. If you have any billing queries you can email us directly via [email protected]. Please note that a subscription is only recognised as being cancelled if the customer has indeed clicked the cancellation button on either the Portal Dashboard or the backup User Dashboard (Doing this then creates an 'event' on Stripe, our payment processor, which logs and verifies your request and therefore stores evidence that your cancellation was made, which in turn recognises the subscription has been cancelled) - Simply using a virtual card and/or freezing your payment method and/or declining a payment does not warrant a cancellation and the charge will be re-attempted automatically within 24 hours - Collectors Castle will not issue a refund if any charges go through under these circumstances and you will retain access to your Collectors Castle service for another month.
If your Discord account is terminated, banned, revoked, lost or you simply leave the server it is your sole responsibility to contact Collectors Castle via [email protected] in order to be assisted and regain access. Collectors Castle cannot be liable for human error and will not offer refunds for these situations as the liability rests with you, the customer, to reach out to rectify your mishaps.
Collectors Castle will occasionally offer free trials to new customers via the waiting list or by posting direct trial purchase links on our social media accounts. If you claim a free trial you will automatically be charged once the trial period has ended unless you cancel your membership or remove your billing details prior to the renewal date. Our standard refund policy outlined above also applies to trial memberships which are not cancelled prior to the renewal date. If you have previously claimed a Collectors Castle free trial you will not eligble to redeem another and will therefore be charged immediately.
All information collected from the checkout process are used to verify that your order is legitimate and is used by Stripe (Our payment processor) to enable us to run a subscription-based product. Snatched Labs Ltd reserves the right to terminate your membership at any time without refund.
By accessing the 'website' at http://collectorcastle.com (And any sub-domains/services owned/operated by Collectors Castle), you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. User License
Permission is granted for the customer to receive and activate a license key (Via Discord) from Snatched Labs Ltd for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Snatched Labs Ltd's website or provided by Snatched Labs Ltd in general; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server; or attempt to sell your Collectors Castle membership once activated. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Snatched Labs Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Snatched Labs Ltd's website are provided on an 'as is' basis. Snatched Labs Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Snatched Labs Ltd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Snatched Labs Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Snatched Labs Ltd's website, even if Snatched Labs Ltd or a Snatched Labs Ltd authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on Snatched Labs Ltd's website could include technical, typographical, or photographic errors. Snatched Labs Ltd does not warrant that any of the materials on its website are accurate, complete or current. Snatched Labs Ltd may make changes to the materials contained on its website at any time without notice. However Snatched Labs Ltd does not make any commitment to update the materials.
Snatched Labs Ltd has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Snatched Labs Ltd of the site. Use of any such linked website is at the user's own risk.
Snatched Labs Ltd may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
The terms and conditions are governed by and construed in accordance with the laws of United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
9. Additional Detail